Terms of service

Terms of Service

Welcome to Kenzoku These Terms of Service ("Terms") govern your use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website.

1. About Us

Kenzoku is an online apparel and lifestyle brand operating through this website.

For any questions regarding these Terms, please contact us at:

Email: hello.kenzoku@gmail.com

2. Account Terms

When creating an account on our website, you agree to:

Provide accurate and complete information
Keep your login credentials secure
Accept responsibility for all activity under your account
Notify us immediately of any unauthorized use of your account

We reserve the right to suspend or terminate accounts that contain false information or violate these Terms.

3. Products and Services

We strive to display product information, images, colors, and specifications as accurately as possible.

However:

Product colors may vary slightly depending on screen settings.
Product dimensions may vary within reasonable manufacturing tolerances.
Product images are for illustrative purposes only.

We reserve the right to modify, discontinue, or update products without prior notice.

4. Pricing and Payment

All prices displayed on our website are listed in Indian Rupees (INR) unless otherwise stated.

By placing an order, you agree that:

Prices may change without prior notice.
Taxes and shipping charges may be added at checkout where applicable.
Payment must be successfully completed before an order is processed.

We accept payment methods made available through our approved payment partners.

If a payment is declined or unauthorized, the order may be cancelled.

5. Product Descriptions

We make reasonable efforts to ensure product descriptions are accurate.

However, we do not guarantee that:

Product descriptions are error-free
Product images perfectly match the final product
All information is complete or current at all times

If a product differs materially from its description, please contact us at hello.kenzoku@gmail.com

6. Order Acceptance and Cancellation

All orders placed through our website are subject to acceptance and availability.

We reserve the right to:

Refuse or cancel any order
Limit quantities purchased
Cancel orders suspected of fraud or misuse
Correct pricing errors or technical mistakes

An order confirmation email does not constitute final acceptance of your order.

Orders may be cancelled within 12 hours of placement unless production has already begun.

7. Shipping and Delivery

We aim to process and ship orders within the estimated timelines displayed on our website.

Delivery times are estimates and may vary due to:

Courier delays
Weather conditions
Public holidays
Operational disruptions
Remote delivery locations

While we work with reliable shipping partners, we cannot guarantee delivery on specific dates.

Typical delivery timelines are 5-10 business days from dispatch.

8. Returns and Refunds

Returns, exchanges, and refunds are governed by our Return & Refund Policy.

Please review our Return & Refund Policy before making a purchase.

By placing an order, you acknowledge and accept the conditions outlined in that policy.

9. Intellectual Property

All content on this website, including but not limited to:

Logos
Designs
Graphics
Product images
Website content
Brand assets
Trademarks

are the property of Kenzoku and are protected under applicable intellectual property laws.

You may not reproduce, distribute, copy, modify, or exploit any content without prior written permission.

10. Prohibited Uses

You agree not to use our website:

For unlawful purposes
To violate any applicable laws or regulations
To infringe upon intellectual property rights
To transmit malicious software or harmful code
To interfere with website security
To engage in fraudulent activity
To collect personal information of other users without authorization
To attempt unauthorized access to our systems

Violation of these provisions may result in termination of access and legal action.

11. Limitation of Liability

To the maximum extent permitted by law:

Kenzoku, its owners, employees, affiliates, suppliers, and partners shall not be liable for:

Indirect damages
Consequential damages
Loss of profits
Loss of data
Business interruption
Delayed deliveries caused by third parties

Our total liability arising from any claim shall not exceed the amount paid by the customer for the relevant order.

Nothing in these Terms excludes liability that cannot be excluded under applicable law.

12. Third-Party Services

Our website may contain links to third-party websites, services, payment providers, or platforms.

We are not responsible for:

Third-party content
Third-party privacy practices
Third-party policies
Third-party services

Your use of such services is subject to their respective terms and policies.

13. Privacy

Your use of our website is also governed by our Privacy Policy.

By using our website, you consent to the collection and use of information as described in that policy.

14. Force Majeure

We shall not be held liable for any failure or delay in performance caused by events beyond our reasonable control, including:

Natural disasters
Government restrictions
Internet outages
Labor disputes
Pandemics
Transportation disruptions

15. Changes to These Terms

We reserve the right to update, revise, or modify these Terms at any time.

Changes will become effective immediately upon posting on our website.

Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

16. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms, the website, or any purchase made through the website shall be subject to the exclusive jurisdiction of the courts located in Mumbai, India.