Privacy policy

Privacy Policy

Welcome to Kenzoku We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase products from us.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:

Full name
Email address
Phone number
Shipping address
Billing address
Payment information (processed securely through third-party payment providers)
Order history

Automatically Collected Information

When you visit our website, we may automatically collect:

IP address
Browser type
Device information
Pages viewed
Time spent on our website
Referral source
Website interaction data

2. How We Use Your Information

We use your information to:

Process and fulfill orders
Provide customer support
Send order confirmations and shipping updates
Improve our website and customer experience
Prevent fraudulent transactions
Respond to inquiries and requests
Send promotional emails and marketing communications (where permitted)
Comply with legal obligations

We do not sell your personal information to third parties.

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience.

Cookies help us:

Remember customer preferences
Improve website performance
Analyze website traffic
Deliver relevant advertisements
Understand customer behavior

You can modify your browser settings to disable cookies; however, some features of the website may not function properly.

4. Third-Party Services

We may use trusted third-party service providers to operate our business, including:

Payment processors
Shipping and logistics partners
Website hosting providers
Analytics providers
Marketing and advertising platforms

These providers may have access to information necessary to perform their services but are not permitted to use it for any other purpose.

Examples may include:

Shopify
Razorpay
PayU
Google Analytics
Meta (Facebook and Instagram)
Shipping and fulfillment partners

We encourage you to review the privacy policies of these third-party services.

5. Payment Information

Payment transactions are processed through secure third-party payment gateways. We do not store complete debit card, credit card, or banking information on our servers.

All payment processing is subject to the privacy and security policies of the respective payment service provider.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from:

Unauthorized access
Disclosure
Alteration
Misuse
Loss

While we take commercially reasonable steps to secure your information, no method of transmission over the internet is completely secure. Therefore, we cannot guarantee absolute security.

7. Data Retention

We retain personal information only as long as necessary to:

Fulfill orders
Provide customer support
Meet legal and regulatory requirements
Resolve disputes
Enforce our agreements

Once information is no longer required, it will be securely deleted or anonymized where feasible.

8. Customer Rights

Depending on applicable laws, you may have the right to:

Access your personal information
Request correction of inaccurate information
Request deletion of personal information
Withdraw consent for marketing communications
Request information regarding how your data is used

To exercise any of these rights, please contact us using the information provided below.

9. Marketing Communications

If you subscribe to our newsletter or marketing communications, we may send updates regarding:

New product launches
Promotions and discounts
Brand news
Special offers

You may unsubscribe at any time using the unsubscribe link included in our emails or by contacting us directly.

10. Children's Privacy

We do not knowingly collect personal information from children. If we become aware that information has been collected from a child, we will take appropriate steps to delete it.

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time.

Any changes will be posted on this page with an updated "Last Updated" date. Continued use of the website after changes are posted constitutes acceptance of the revised policy.