Shipping policy
Shipping Policy
Thank you for shopping with KENZOKU . We are committed to delivering your order as quickly and efficiently as possible.
1. Order Processing
All orders are processed after payment confirmation.
As many of our products are made to order, please allow 2–4 Business Days for order processing, printing, quality checks, and packaging before shipment.
Orders are not processed, shipped, or delivered on Sundays or public holidays unless otherwise specified.
During periods of high demand, promotional events, or holidays, processing times may be longer than usual.
2. Shipping Methods
We work with trusted courier and logistics partners to deliver orders across India.
Available shipping methods may include:
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Standard Shipping
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Express Shipping (if available)
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Partner Courier Delivery Services
Shipping options available for your location will be displayed during checkout.
3. Delivery Timeframes
Estimated delivery timelines begin after an order has been shipped.
Domestic Shipping (India)
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Processing Time: 2–4 Business Days
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Delivery Time: 3–7 Business Days
Total Estimated Delivery Time:
5–11 Business Days
Delivery timelines may vary depending on:
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Customer location
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Courier availability
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Weather conditions
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Public holidays
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Operational disruptions
Delivery dates are estimates and are not guaranteed.
4. Shipping Charges
Shipping charges are calculated and displayed during checkout.
Shipping Fee
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Standard Shipping: 0
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Express Shipping (if applicable): 100
Free Shipping
Orders above ₹800 may qualify for free shipping where applicable.
Any promotional free-shipping offers will be clearly communicated on our website.
5. Order Tracking
Once your order has been shipped, you will receive:
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A shipping confirmation email
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Tracking information
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Courier details
Tracking updates may take up to 24–48 hours to appear after shipment.
Customers can use the provided tracking number to monitor delivery progress.
6. Delivery Issues and Delays
While we strive to meet estimated delivery timelines, delays may occur due to circumstances beyond our control, including:
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Courier delays
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Weather conditions
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Public holidays
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Natural disasters
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Transportation disruptions
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Incorrect shipping information provided by the customer
In such situations, we will make reasonable efforts to keep customers informed.
7. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If incorrect information is provided:
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Delivery delays may occur
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Additional shipping charges may apply
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Orders may be returned to us
We cannot guarantee address changes once an order has entered production or has been shipped.
8. Lost, Stolen, or Undelivered Packages
If your tracking information indicates delivery but you have not received your package, please:
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Check with household members, neighbors, or building management.
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Contact the courier service.
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Contact us at hello.kenzoku@gmail.com for assistance.
We will work with the courier partner to investigate the issue where possible.
However, KENZOKU cannot guarantee reimbursement for packages marked as successfully delivered by the courier.
9. International Shipping
Currently, we only ship within India.
We do not offer international shipping at this time.
10. Damaged Shipments
If your order arrives damaged during transit, please contact us within 7 Days of delivery.
Please provide:
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Order number
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Clear photographs of the product
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Photographs of the packaging
Our team will review the claim and assist with a replacement, refund, or resolution where applicable.
11. Contact Us
If you have any shipping-related questions, please contact us:
KENZOKU
Email: hello.kenzoku@gmail.com